Shipping policy

Shipping Policy

Thank you for shopping with Tailix. We currently ship orders within the United States.

Shipping Cost

We offer FREE Standard Shipping on eligible orders within the United States.

Estimated Delivery Time

Standard delivery is typically estimated at 8–15 business days.

Delivery times are estimates and may vary depending on product availability, destination, carrier delays, holidays, weather conditions, or other circumstances outside our control.

Order Processing

Orders are processed and prepared for shipment as quickly as possible. Processing times may vary depending on product availability and supplier handling.

Once your order has shipped, you may receive tracking information by email when tracking is available.

Multiple Shipments

Some orders may contain products shipped from different fulfillment locations. In these cases, your order may arrive in separate packages at different times.

You will not be charged additional shipping fees simply because an order is delivered in multiple packages.

Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to update after your order has been shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@tailixpet.com.

We cannot guarantee that an address can be changed after an order has already been processed or shipped.

Delayed Orders

Occasional delays may occur due to carriers, customs, holidays, severe weather, high order volumes, or other circumstances outside our control.

If your order appears to be significantly delayed, please contact us and we will assist you.

Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost in transit, please contact us at support@tailixpet.com with your order number and relevant details.

For damaged items, please include clear photos of the product and packaging.

Contact Us

If you have any questions regarding shipping or your order, please contact:

Tailix
Email: support@tailixpet.com
Website: tailixpet.com